FAQ (frequently asked questions)

We execute orders in the order in which they are submitted. The waiting time therefore depends on the number of currently placed orders. Remember that each gingerbread is hand-baked and decorated, it is a craft product. Nevertheless, we make every effort to ensure that you receive your order as quickly as possible, we usually need 7 working days. The waiting time is the longest during the Christmas period.

We offer several types of gingerbread cookies. Each of them is characterized by a different taste and degree of hardness. In the Christmas baking tab, you can see every taste of gingerbread we offer. Iced gingerbread cookies are made on the basis of traditional gingerbread dough. The fresher the gingerbread, the harder it is. Over time, gingerbread gains moisture from the environment and becomes softer, and the frosting becomes more brittle.

The glazed gingerbreads should be stored in a place where they are not exposed to sunlight. Too much sunlight will cause the colored frosting to fade. Gingerbreads without icing should be kept tightly closed in a can or jar.

Gingerbread cookies are best eaten up to 6 months from the date of their production, but our experience shows that they are equally tasty even after a year.

We pack the glazed gingerbreads in a cellophane bag or in boxes with a window when ordering gingerbread sets. We pack gingerbreads without icing in doypack string packages. If you want your order to be wrapped as a gift, please indicate it when placing the order. We attach a personalized card to such a package and wrap the whole thing in decorative paper with a bow.

Gingerbread cookies are made for your individual order, therefore we do not accept returns. The exceptions are situations when gingerbread cookies are damaged in transport (fortunately, these situations are extremely rare). In this case, please call us or contact us by e-mail - we will try to remedy the situation.